People First, Good For Business
-“In business, sir, one has no friends, only correspondents. ” – Alexandre Dumas
People are the single most important factory in whether your business thrives or fails. If you are running your business all by yourself then the state of it is all down to you.
Understand that these people, whether they are customers or employees, are not your friends. Take it a step further. If you are the only employee you cannot afford to be friends with you during business hours. Be harder on yourself than you ever would on someone who you are writing a check to each week. People are your problem and the solution to that problem. Understanding people and the rolls that they are to play in your business is part one of building a great business.
Becoming a people person is good for business. Understanding the part that people play in your business is great for business.
How do you become a people person? Two things you must do. Tell the truth. Expect the truth. Always tell your customers and your employees the truth. Truth builds trust and trust builds loyalty. Loyalty both from those who work for you and those who do business with you. Expecting the truth is the first step to always receiving the truth. Once people understand that truth is the number one currency in your existence they will begin to deal in it. If they see your business, your products or services as valuable they will have no real choice. Consider people and their importance to you and your business both in the short term and the long term.
That will be it for today. Please take a moment to bookmark this post and to add me to your google plus.